0870 Numbers FAQ

Everything you ever wanted to know about 1stTC's 0870 national rate numbers!
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What is an 0870 national rate number?

0870 numbers give you a national presence and are perfect for applications like customer services. Use 0870 numbers where you want a national image but without the cost of callers charges. Callers are charged at national rate, so your callers think before they call you and will be ready to answer your questions!

The same 0870 number can follow you to anywhere in the UK - you do not need to change your contact number even if you move your premises. This is a huge saving on re-printing headed paper and business cards, also ensuring no orders will be missed during the move.

What are the marketing benefits?
0870 numbers are not ideal as marketing numbers, you will find a far higher response from 0845 or 0800 numbers.

Does the 0870 number replace my existing BT number?
No. Your existing BT number will be retained - both can work at the same time. That means if someone is not aware of your new marketing number and still calling you on your BT number, the call will still get through to you.

How do 0870 numbers work?
You choose your new number, and this is 'pointed' or 're-directed' to one of your existing 'target' telephone numbers. Your existing number will work as it always has, you simply now have two numbers that ring the same line.

Are the numbers registered to me?
Yes, all telephone numbers are registered in your name. The number will stay with you for as long as you want to use it.

How much do callers pay to ring an 0870?
Callers will be charged National rate (7.9p/3.95p/2p/min. Day/Night/Weekend incl. VAT)  when calling from a BT landline (Mobiles may vary between mobile phone operators).

Can I have more than one number?
Yes, you can have as many numbers as you require.

I am an individual, not a company, can I have an 0870?
Yes, although our ordering page asks for a company name you can put "individual" or "sole trader" down. Many individuals and sole traders use 0870 numbers so as not to give out their home number.

Can I choose which 0870 number I have?
Yes, of course! When you enter the ordering page you will be presented with our current list of numbers. You can choose from within this list, we have hundreds of different 0800 's to choose from.

Can I divert my 0870 to a mobile number?
Yes! you can divert or 'point' to UK Landlines, Mobiles and 180 Countries Worldwide!

What else can my clever DM number do?

Through your online control panel you can instantly change the Target number that they divert to, as well as configure most of the following additional features:

Hunt group divert This allows you to enter different numbers to divert to. If the first number is busy, or if there is no answer, the second will be tried. If the second number is busy, or if there is no answer, the third will be tried etc. You also have the option to divert to a built-in voicemail facility if the first, second or third number is busy (or if there is no answer)

Built-in voicemail: This is a simple but effective voicemail system that can take a message if a target number is busy or if there is no answer. Messages left in the voice mailbox are automatically emailed to an email address of your choice (configurable through the online control panel) for playback on a PC using the Windows Media player (included as standard in most versions of Windows).

Automatic opening times: You can set different opening and closing times for your organisation for each day of the week. Calls received on your Non Geographic Number will automatically be diverted to the voicemail system out of these hours. Alternatively, out of hours calls can be diverted to a fourth target number.

Are there any hidden costs?
Absolutely not! the table below gives you our total cost for the service.

what will it cost me?

 0870 Numbers

 
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What's the set up cost?19.95 (one off fee)
How much is the line rental?5.00 per calendar month
How much to divert to UK landlines? FREE
Do I get any free minutes? UNLIMITED to landlines and voicemail.
Where will it divert to?UK Landlines, Mobiles and 180 Countries Worldwide
How much to divert to UK mobiles? Just mobile network charge (depends on network time of day etc.)
How much do they cost to call? National rate (7.9p/3.95p/2p/min. Day/Night/Weekend incl. VAT)
How can I pay? Credit / Debit Card, Cash, Cheque, Postal Order or Bank Transfer

Special Offer

Sign up for additional 0800 / 0845 / 0870 numbers for only 3 PCM, with no signup paid annually in advance, excl. free minutes. N.B. prices are adjusted at invoice stage.

Key Points
1) You do NOT need to install a new phone line.
2) You do not need to change your existing phone number(s)
3) You customers cannot track where their calls are being diverted to.
4) Calls can be re-diverted to a different "target number" anytime free of charge (just use your online control panel)
5) You can login at anytime to check your call data so you can track the effectiveness of your advertising.

 

 


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